When America Does It Right: Case Studies in Service Quality
Description
Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.95. Annotation copyright Book News, Inc. Portland, Or. - from Amzon
ISBN(s)
0898061008, 9780898061000
